iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics, blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development, both internal and client-facing, turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We're looking for curious, driven people who want to create impact through technology and grow with us.
As we continue to grow, we are seeking a friendly and motivated Customer Support Specialist to join our Customer Support team. Do you enjoy helping people, communicating with courtesy and composure, and solving problems? Then we may be looking for you. No technical background is required. We will teach you everything you need to know.
Responsibilities:
- Handle customer requests and inquiries.
- Log and track each request through to resolution.
- Provide customers with basic guidance and information about our services.
- Collaborate with internal teams to resolve more complex issues.
Requirements
- Excellent command of the Greek language (written and spoken).
- Courteous, patient, and pleasant communication style.
- Strong organizational skills and attention to detail.
- Eagerness to learn and work as part of a team.
- Basic computer skills (email, Microsoft Office).
- Previous experience in customer service, a call center, or sales is a plus.
Benefits
- Competitive salary package
- Career development and growth opportunities within the company
- An amazing private & open-office workspace in Athens #LI_Hybrid
- Friendly, stable, and enjoyable working environment
Skills Required
- Excellent command of the Greek language, written and spoken
- Courteous, patient, and pleasant communication style
- Strong organizational skills and attention to detail
- Eagerness to learn and work as part of a team
- Basic computer skills, including email and Microsoft Office
- Previous experience in customer service, a call center, or sales
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions. The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics. Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations. IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments. evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
