Packard Culligan Water is looking for a friendly, organized, and customer-obsessed Customer Support Specialist to help keep things running smoothly across our dealership locations. No two days are the same! You might be solving customer issues, jumping in to support a busy team, or helping roll out a new process. If you thrive in a fast-paced environment, love variety, and enjoy making a real impact every day, we’d we’d like to hear from you!
Packard Culligan Water is looking for a friendly, organized, customer-obsessed, and adaptable Customer Support Specialist to help keep things running smoothly across our dealership locations. No two days are the same. You may be solving customer issues, supporting a busy team, training employees, or helping implement new processes. This is a highly collaborative role that requires frequent travel, flexibility, and a willingness to learn and embrace new ideas. If you thrive in a fast-paced environment, enjoy variety, and are passionate about making a positive impact, we'd like to hear from you!
The Customer Support Specialist plays a vital role in day-to-day operations by delivering outstanding customer service, assisting with dealership functions, and supporting training efforts. Working closely with the Lead Customer Support Specialist, this role ensures consistent service standards and drives continuous improvement across all locations.
This position is remote-based and requires travel of at least 50% to support dealership operations, employee training, and customer experience initiatives across company locations.
Key ResponsibilitiesCustomer Service & Support- Respond to customer inquiries via phone, email, or in person with professionalism and urgency.
- Resolve customer issues promptly, ensuring satisfaction and alignment with company policies.
- Accurately document customer interactions and maintain data integrity across systems.
- Schedule deliveries, installations, and service calls with efficiency and attention to customer needs.
- Collaborate with internal teams and dealership staff to ensure seamless service delivery.
- Support the maintenance and enhancement of our customer service programs by collaborating with dealerships to drive continuous customer feedback improvements.
- Provide day-to-day operational support to dealership locations, including assistance with billing, inventory, accounts payable, and general office functions.
- Maintain open and positive communication with team members and other departments and provide assistance where possible to support company-wide objectives.
- Serve as a resource for dealership staff by answering process-related questions and offering guidance.
- Assist with month-end close activities and ensure accurate documentation and reporting.
- Support dealership teams during high-volume periods or staffing gaps.
- Participate in onboarding and training of new employees at dealership locations.
- Reinforce company policies, procedures, and best practices through ongoing support and coaching.
- Identify knowledge gaps and escalate training needs to the Lead Customer Support Specialist.
- Assist in implementing new procedures and tools across locations to improve efficiency and consistency.
- Actively contribute to key Customer Experience initiatives aimed at enhancing the overall customer journey while identifying and proposing new opportunities for improvement.
- Support accurate and timely billing processes.
- Contact customers regarding outstanding balances and document follow-up actions.
- Partner with internal teams and third-party vendors to support collections as needed.
- 1-3 years of customer service, administrative, operations support, or related experience, preferably in a multi-location or dealership environment.
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask and adapt in a fast-paced, dynamic environment.
- Proficiency with computer systems and customer service software.
- Ability and willingness to travel a minimum of 50% of the time to support dealership locations, training initiatives, and operational needs.
- Demonstrated willingness to learn, remain open-minded, and embrace new processes, technologies, and business practices.
- Self-motivated, flexible, and comfortable working independently and as part of a team.
- Valid driver's license and ability to travel independently.
- Experience in dealership operations, billing, inventory management, or customer service.
- Familiarity with training, onboarding, or mentoring employees.
- Team-oriented with a proactive and service-driven mindset.
- Experience supporting multiple locations or business units.
- Strong attention to detail and commitment to continuous improvement.
- Enjoy $0 deductible medical insurance with affordable premiums. Dental, vision, life insurance, and more are included in our comprehensive benefits package.
- Career growth opportunities through training and development.
- Competitive base pay and bi-annual employee incentives.
- 401(k) with employer match.
- Collaborative and innovative work environment.
- Opportunity to make a direct impact on customer and employee experience across multiple locations.
Upon offer, you will be subject to a pre-employment background check, education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review.
Work Location: Remote + Travel (Minimum 50% Travel Required)
Skills Required
- 1-3 years of customer service, administrative, operations support, or related experience
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and adapt in a fast-paced, dynamic environment
- Proficiency with computer systems and customer service software
- Willingness and ability to travel at least 50% of the time
- Willingness to learn and embrace new processes, technologies, and business practices
- Self-motivated, flexible, and comfortable working independently and as part of a team
- Valid driver's license and ability to travel independently
- Experience in dealership operations, billing, inventory management, or customer service
- Familiarity with training, onboarding, or mentoring employees
- Experience supporting multiple locations or business units
- Strong attention to detail and commitment to continuous improvement
What We Do
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water. The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play. We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.
