Customer Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution embodies an entrepreneurial mindset and a proactive culture, supported by one of the world's leading companies, Boeing.
We are currently looking for a Customer Support Specialist to be based 100% onsite at our Jandakot site, Western Australia.
As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs.
We are looking for someone with a willingness to work flexible hours, overtime, and occasional weekends as needed.
About the Role:

• Quoting customers & providing product information
• Customer order entry & order management
• Customer account resolution & credit disposition
• Customer returns & warranty management
• Customer communication & training
• Support customer special projects & programs
• Collaborate effectively with other functions such as sales, supply chain & operations

Basic Qualifications (Required Skills/Experience)

• 3+ years of customer support/customer service
• 3+ years' experience with ERP systems such as SAP
• Ability to handle high pressure situations
• Experience with Excel and other Microsoft office tools
• Experience working independently
• Australian PR and above

Preferred Qualifications (Desired Skills/Experience)

• Effective communication skills
• Experience with Smartsheets
• Exposure to environments /roles such as Operations, Distribution Center, Aerospace, or similar
• Experience performing data analysis and troubleshooting

Boeing Distributions is shaping the future of aerospace and delivering some of the nation's most important programs for both the defence, space and commercial aircraft manufacturing.
We're also committed to fostering an environment that's welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.
We are committed to building a workplace where Aboriginal and Torres Strait Islander peoples truly belong, thrive, and lead.
Here what our employees have to say about working at Boeing:
https://www.boeing.com.au/
Applications for this position will be accepted until Jul. 22, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.