🌟 Join Our Team at NC Custom!
Customer Support Specialist
📍 Hicksville, NY | 🏢 On-site
NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | 👜 Soft Goods
With 50+ years of award-winning experience, we proudly service distributors nationwide.
💡 At NC Custom, We Make Cool Stuff!
We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.
What You’ll Do:
📞 Manage calls & emails: order status, tracking, production questions
💲 Provide quotes: product, freight, and program pricing
📦 Follow up on large repeat orders, samples, and sales initiatives
🤝 Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects
✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines
💵 Competitive Pay + Annual Reviews
🩺 Medical, Dental, Vision, AFLAC & Pet Insurance
🏖️ Paid Vacation, PTO & Holidays
🛍️ Employee Discounts
👨👩👧 Business casual dress
✨ And more…
This is your chance to grow your career with a thriving, well-established Long Island company.
📍 This is an in-person position located in Hicksville, NY.
🌍 We are an Equal Opportunity Employer.
Skills Required
- Customer support, client services, or inside sales experience
- Strong computer skills, including account updates, call tracking, and accurate record-keeping
- Excellent follow-up and communication skills by phone and email
- Time management and prioritization skills in a fast-paced environment
- Customer-first approach with problem-solving and listening skills
- Ability to work cross-functionally under deadlines
- Manufacturing or distribution experience
What We Do
Nassau Candy is one of North America's largest and most respected wholesale candy distributors, fine food suppliers, and private label manufacturers. With a legacy dating back to 1920, we have grown into a full-service B2B supplier offering an expansive selection of bulk candy, bulk chocolate, gourmet foods, novelties, and more to candy stores, retailers, specialty shops, concessionaires, and hospitality groups. We carry a vast catalog of top-selling national brands including Hershey’s, Jelly Belly, M&M’s, Haribo, NERDs, and Godiva, alongside exclusive in-house offerings such as Clever Candy and Nancy Adams. Our portfolio spans novelty candy, nostalgic treats, seasonal sweets such as Valentine’s Day, Halloween Candy, Christmas treats, and both bulk and packaged chocolate. We also offer healthy snack alternatives including trail mixes, nuts, gluten-free, and organic products. Beyond candy, Nassau Candy distributes a growing selection of gourmet food products, beverages, refrigerated items, personal care goods, household care products, souvenirs, and children’s and adult novelties. This makes us not only a leader in confectionery but also a versatile distributor across multiple product categories to better serve our diverse clients. As a vertically integrated company, Nassau Candy offers in-house product development, manufacturing, custom packaging, and private label programs. This allows businesses to tailor inventory and create differentiated assortments with ease, bringing their vision to reality. With strategically located distribution centers and a deep commitment to quality, Nassau Candy ensures fast and reliable delivery along with personalized service to support your business growth. From bulk bins to custom gift sets, from nostalgic favorites to trending new products, Nassau Candy is your trusted partner in sweetening retail success.
