The Role
As a Customer Support Specialist, you will respond to customer inquiries via email, phone, and chat, resolve general issues, and provide feedback for process optimization while adhering to KPIs.
Summary Generated by Built In
Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.
Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves
We are looking for a Soccer fan who is passionate about helping coaches, players, and fans level up their game.
The Who, What, Why And Where
There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.
Your Contribution
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
Responsibilities
- Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
- Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
- Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
Preferred qualifications
- Experience in customer-facing roles.
- Experience with tech support and/or product support.
- Excellent written communication skills.
- Interest in Soccer
- Passionate about helping people and making them succeed.
- Solution-oriented mindset and a structured approach to work.
- Familiarity with customer service tools is an advantage.
- You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.
- Interest in sports is a plus.
Benefits
- Lunch covered
- $300 in health insurance monthly
- 3 weeks vacation
What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami.
You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives.
We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry.
We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy: our super awesome Office Manager), and performance-driven culture is at its core.
Though most of us are interested in sports, you need not be a sports fanatic to fit in. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.
Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-inspired culture at its core.
Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with your resume and application as soon as possible.
Skills Required
- Experience in customer-facing roles
- Experience with tech support and/or product support
- Excellent written communication skills
- Solution-oriented mindset and structured approach to work
- Familiarity with customer service tools
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The Company
What We Do
Record your sport - without a camera operator. Veo lets you record your sports match without a camera operator. Automatic recording and video-editing enables coaches and players to watch and share their sport. Veo is founded in 2015 in Copenhagen. Our vision is to democratise the video broadcasting and analytics that today only are available for the professional teams. Veo is offered for clubs, players, coaches, scouts, families and fans to give access to quality video. The videos give automised panoramic, ball detector and player detector views. The platform contains analytical and sharing features enabling all users to access and utilise the content.
