The Role
The Customer Support Specialist will handle service requests, provide technical support, document interactions, maintain sales forecasts, and improve processes for customer satisfaction.
Summary Generated by Built In
KD Pharma Group is a medium-sized, internationally operating company headquartered in Bexbach, Saarland, Germany, specializing in the production of customized products tailored to the diverse needs of the global market. KD Pharma Group is one of the few companies worldwide capable of offering Omega-3 concentrates with a purity of up to 99.5%. This is achieved through an exclusive focus on research and technological development in the field of Omega-3 fatty acids. As a result, KD Pharma Group is able to provide tailor-made solutions that enable customers to differentiate themselves from their competitors in the global market.
To strengthen our team, we are looking for a dedicated Customer Support Specialist who will professionally support our customers and assist the team in daily customer service operations.
Aufgaben
* Coordination of service requests and technical support for our customers regarding KD Pharma products
* Providing solutions and supporting customers until issues are fully resolved across all communication channels
* Accurate documentation of all customer interactions as well as development of feedback and complaint management processes
* Tactful communication, balancing customer needs with company priorities, and close collaboration with internal teams (Sales, Production, Supply Chain, QA)
* Maintenance of sales overviews and forecasts for key accounts
* Supporting the sales team with quotations, product launches, and database maintenance
* Identification, management, and implementation of projects for the continuous improvement of processes and customer satisfaction
Qualifikation
* Experience in B2B customer service is required
* Experience in the pharmaceutical or dietary supplement industry is a plus, but not mandatory
* Structured, motivated, and solution-oriented personality with the ability to work independently
* Ability to work closely with customers and negotiate effectively
* Team player with excellent communication skills and international experience
* Very good knowledge of MS Office and experience working with ERP systems
* Fluent in German and English; additional languages are an advantage
Benefits
* A varied, diverse, and challenging role with a high level of personal responsibility
* On-the-job training in a committed and competent team
* Individual career and development opportunities in an internationally operating company
* Fair compensation with additional benefits such as Christmas and holiday bonuses
* Company pension scheme
* Free water and coffee
* Employee discounts on company products
* Company events
We look forward to receiving your detailed application. Please include your certificates and references with your application.
To strengthen our team, we are looking for a dedicated Customer Support Specialist who will professionally support our customers and assist the team in daily customer service operations.
Aufgaben
* Coordination of service requests and technical support for our customers regarding KD Pharma products
* Providing solutions and supporting customers until issues are fully resolved across all communication channels
* Accurate documentation of all customer interactions as well as development of feedback and complaint management processes
* Tactful communication, balancing customer needs with company priorities, and close collaboration with internal teams (Sales, Production, Supply Chain, QA)
* Maintenance of sales overviews and forecasts for key accounts
* Supporting the sales team with quotations, product launches, and database maintenance
* Identification, management, and implementation of projects for the continuous improvement of processes and customer satisfaction
Qualifikation
* Experience in B2B customer service is required
* Experience in the pharmaceutical or dietary supplement industry is a plus, but not mandatory
* Structured, motivated, and solution-oriented personality with the ability to work independently
* Ability to work closely with customers and negotiate effectively
* Team player with excellent communication skills and international experience
* Very good knowledge of MS Office and experience working with ERP systems
* Fluent in German and English; additional languages are an advantage
Benefits
* A varied, diverse, and challenging role with a high level of personal responsibility
* On-the-job training in a committed and competent team
* Individual career and development opportunities in an internationally operating company
* Fair compensation with additional benefits such as Christmas and holiday bonuses
* Company pension scheme
* Free water and coffee
* Employee discounts on company products
* Company events
We look forward to receiving your detailed application. Please include your certificates and references with your application.
Skills Required
- Experience in B2B customer service
- Experience in the pharmaceutical or dietary supplement industry
- Fluent in German and English
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The Company
What We Do
KD Pharma Group is a technology-driven CDMO specializing in pharmaceuticals and nutritional products, with expertise in lipids and specialized small molecules. They create health solutions for pharmaceutical and nutraceutical markets.
