ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN.
This role will require onsite training and occasional onsite meetings.
ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program.
Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.
Primary job responsibilities include:
- Adding and modifying account information
- Processes applications, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
- Customer phone and email support
- Explain, research, and resolve customer issues regarding all aspects of ACS
- Explain/Provide customers support for the Electronic Product Fulfillment (EPF)
- Explain/Review mail piece samples
- Review reports/spreadsheets and contact customer regarding issues
- Service Now Requests, Investigate & respond if applicable
- Other duties as assigned
Salary Range: $20.75/hr.
General Description of Benefits
Preferred Qualifications- US Citizen or Green Card holder and able to obtain a Public Trust Clearance.
- Requires a high school diploma or equivalent and 6 years’ experience in the field or in a related area.
- High school diploma or equivalent.
- Intermediate proficiency in computer skills
- High degree of interpersonal, professional oral and written communication skills required
- Show clear judgment in resolving conflicts and accomplishing goals
- Independently perform a variety of complicated tasks
- Self-starter possessing the ability to perform multiple tasks with minimal supervision
- A wide degree of creativity and latitude is expected
- Ability to adapt to rapidly changing requirements
Able to work the required hours for Address Change Services, which is 8:00 AM to 5:00 PM, Monday through Friday.
Skills Required
- Public Trust background investigation
- U.S. Citizenship or Permanent Resident status
- High school diploma or equivalent
- Six years of experience in the field or a related area
- Intermediate computer skills
- Strong professional oral and written communication skills
- Ability to exercise clear judgment in resolving conflicts and accomplishing goals
- Ability to independently perform complicated tasks
- Ability to manage multiple tasks with minimal supervision
- Ability to adapt to rapidly changing requirements
- Availability to work Monday through Friday, 8:00 AM to 5:00 PM
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
