Customer Support Specialist FTC

Posted 8 Hours Ago
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Cambridge, Cambridgeshire, England
Hybrid
Entry level
Software • Database
Specializing in end-to-end database DevOps for over 24 years, Redgate makes ingeniously simple software.
The Role
As a Customer Support Specialist at Redgate Software, you will be the first point of contact for customers seeking assistance. Your role will involve problem-solving to ensure a smooth customer experience by addressing their inquiries and challenges effectively.
Summary Generated by Built In

Redgate Software:
Redgate creates ingeniously simple software to help data professionals get the most value out of any database, anywhere.
Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. We make life easier for IT leaders, development and operations teams, increasing efficiency, reducing errors and protecting business-critical data.
The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data.
For 25 years, our teams have been helping over 800,000 people in every kind of industry across the world, from small and medium-sized businesses to 92% of companies in the Fortune 100 - including Walt Disney, Intel, Amazon, and Yorkshire Water.
At Redgate we really care about our customers and want them to have the best experience possible when using our products. When customers get in touch, you'll be their first point of call, so we're looking for someone who's as passionate about helping them out as we are. You'll need to thrive on solving problems for customers every day, always aiming to deliver a great customer experience.

What the Team is Saying

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The Company
HQ: Austin, TX
520 Employees
Hybrid Workplace
Year Founded: 1999

What We Do

Join us in solving the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. Specializing in database software for over 24 years, Redgate creates ingeniously simple software to help organizations and professionals get the most value out of any database, anywhere. The data community trusts Redgate.

As a result, more than 200,000 companies use Redgate tools, including 91% of those in the Fortune 100.

With headquarters in Cambridge, UK, we’re growing globally in the US, Germany, Canada, and Australia.

Why Work With Us

At the heart of our organization lies a commitment to fostering a vibrant, diverse, and talented team. By putting the well-being, growth, and development of our teams first, we create a welcoming space where everyone feels valued, respected, and empowered to thrive.

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Redgate Software Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Achieving work life balance has never been more important and so Redgate has adopted a flexible-hybrid model. Cambridge, UK (headquarters) Austin, TX (AMER headquarters) Pasadena, CA Jersey City, NJ Berlin, Germany Brisbane, Australia

Typical time on-site: Flexible
HQAustin, TX
Jersey City, NJ
Pasadena, TX
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