At tamigo, we are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent.
As our new Customer Support Specialist, you help our French customers keep their daily operations running smoothly. It is not just about closing tickets: a customer runs into a problem, you dig in, work out what is really going on and turn that into a solution. Along the way, you become an expert in our Workforce Management software and learn to explain technical matters in a way that genuinely helps people move forward.
You'll work closely with our customers in the French market, the Customer Experience department and colleagues across tamigo. From day one, you're a full member of the team
What you will do
Support customers in the French market by email and phone, providing technical help and troubleshooting
Train and enable customers to get the most out of tamigo
Help with contract renewals and translate documentation from English into French
Build product and market knowledge and turn it into real value for the customer
Close the knowledge gap for our customers and make a tangible impact on their daily operations
Contribute to internal projects and system optimisations
You are the right candidate if:
You speak and write French at native level, plus professional English
You are curious, technically minded and patient – you would rather get to the root of a problem than simply tick it off
You have experience in Customer-facing roles supporting French customers and knowledge of French labour laws are a plus
What tamigo offers you
A full-time position in a truly international, growing SaaS company
The chance to build deep product expertise and grow your career in customer support or customer success
A friendly, flat team spread across Europe, with colleagues who help you get up to speed quickly
A beautiful office next to Østerport station, with a healthy, delicious catered lunch
Health initiatives and fun social events all year round
Try the product you'll be supporting
Explore the solution you'll become an expert in: https://tamigo.com/free-trial Sign up using 'Candidate' as your company name - and tell us what we could do better.
Questions about the role? Reach out to our recruitment team directly at [email protected].
Please note that you must have a valid EU work permit to be considered for this position.
Skills Required
- Native-level French speaking and writing ability
- Professional English proficiency
- Experience in customer-facing roles supporting French customers
- Curiosity and technical aptitude
- Patience and strong problem-solving ability
- Knowledge of French labor laws
- Valid EU work permit
What We Do
tamigo is an international SaaS company providing a cloud-based workforce management solution designed for mid-sized and large enterprises, primarily within the retail and hospitality industries. Their platform optimizes operations and staff management by automating workflows, streamlining scheduling, and enhancing employee communication, which helps businesses reduce labor costs, increase sales, and achieve greater transparency in their daily operations across multiple countries.
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