Customer Support Specialist with English

Posted 9 Days Ago
Be an Early Applicant
Sofia-grad
Entry level
Healthtech • Virtual Reality
The Role
As a Customer Support Specialist, you will assist clients in using the trading platform, resolve issues through various communication channels, educate clients about KYC procedures, and gather their feedback for service improvement. You will ensure a great customer experience while maintaining open communication with different departments.
Summary Generated by Built In

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 


Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Sofia, Bulgaria!

Key responsibilities:

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyze how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

Requirements:

  • Proficiency in English - C1+ level
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team’s needs and find solutions
  • Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
  • Excellent communication skills, both verbal and written

What we offer:

  • Outstanding equipment
  • Annual Performance Review Cycle
  • Extensive training at the beginning of your journey
  • Referral program
  • Annual discretionary bonuses
  • Remote weekend and night shifts
  • Great friendly and professional working environment
  • Challenging assignments in a local and international environment
  • Medical insurance & paid sick leave

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.


The Company
HQ: Cleveland, OH
46 Employees
On-site Workplace
Year Founded: 2014

What We Do

We are pioneers in surgical navigation and precision healthcare, empowering physicians with safe, real-time, imaging solutions that improve outcomes, lower costs, and reduce radiation exposure for both patients and caregivers in minimally invasive endovascular procedures.

Delivering on our commitment to improve quality of life by changing the way healthcare is delivered, our multidisciplinary team of scientists, clinicians, engineers, and software architects has developed the Intra-Operative Positioning System (IOPS™). This mobile and affordable GPS-like 3D vascular navigation system allows for greater surgical precision and control than ever before, improving device placement accuracy, simplifying complex procedures, and potentially decreasing endoleaks and costly secondary interventions.

Millions of vascular procedures are performed each year with minimally invasive, endovascular procedures frequently preferred over open surgical repair. Currently, to navigate within vessels physicians rely on x-ray fluoroscopy. This technology has several critical limitations, including lack of soft tissue visualization and exposure to harmful ionizing radiation. IOPS™, which fits directly into existing workflows and operating rooms, eliminates this excessive radiation exposure by creating manipulable 3D models of the relevant anatomy. These intelligent models are created from existing imaging that is already part of the standard of care.

Centerline Biomedical, Inc. was founded in 2014 as a spinoff of the Cleveland Clinic to commercialize our innovative vascular navigation technology. With a research, development, and design history rooted in the Clinic’s world-class Lerner Research Institute’s Heart and Vascular Institute, the IOPS™ platform can be further used for predictive modeling, clinical decision support, global healthcare analytics and the education and training of future surgeons and interventionists.

See the IOPS™ technology in action: https://youtu.be/U8RL3_UNP8Q

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