Customer Support Specialist (Customer Support Management)

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Position Overview:
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services [BGS] is looking for a Customer Support Specialist to be based in Addis Ababa, Ethiopia. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers located in Africa and the Middle East.
Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience):

• 1+ Year experience in the Aerospace industry
• 1+ Year experience working in a supply chain focused role
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Eager to learn and grow
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills/Experience):

• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense
This requisition is for an international, locally hired position in Addis Ababa, Ethiopia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Ethiopian law. Employment is subject to the candidate's ability to satisfy all Ethiopian labor and immigration formalities.
Applications for this position will be accepted until Sept. 25, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Ethiopia)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.