We are searching for a Croatian speaking Customer Support Specialist that will be working in an international team offering support for our customers, helping them with any requests or issues, and forwarding the feedback to our product managers.
Your responsibilities:
- Communication with customers via chat, e-mail and phone,
- Problem solving of customer issues and requests,
- Managing user-related documentation,
- Close cooperation with other teams within the company.
What you bring to the team:
- Proficiency in Croatian and English language with excellent written and verbal communication skills,
- Positive attitude, passion for communication and building relationships with customers,
- Flexibility and ability to work in shifts,
- Team-work orientation, problem solving skills, reliability,
- iGaming industry knowledge and readiness to adapt to new processes and technologies.
Who are we:
Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.
We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.
Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.
Our way:
- We are highly business-oriented, with a strong focus on long-term relationships with our clients,
- As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
- We nurture honest relationships within teams, between teams, and with our business partners,
- We encourage sports activities, team building, and informal gatherings,
- We offer plenty of time for family and fun,
- 30 days of annual leave for every colleague,
- We stuff the fridge with ice cream.
At Bragg Gaming, we celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We welcome applicants from all backgrounds, experiences, and identities. We believe that diverse perspectives drive innovation and strengthen our team.
Did we catch your attention? Become a part of our story - apply now!
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What We Do
Bragg Gaming Group (NASDAQ: BRAG, TSX: BRAG) is a content and technology solutions provider to the iGaming industry, serving operators with its proprietary and exclusive content, and its cutting-edge technology. Bragg Studios offer high-performing, data-driven and passionately crafted casino gaming titles from in-house brands including Wild Streak Gaming, Atomic Slot Lab and Indigo Magic. Its proprietary content portfolio is complemented by a range of exclusive titles from carefully selected studio partners which are Powered By Bragg: games built on Bragg remote games server (Bragg RGS) technology, distributed via the Bragg Hub content delivery platform and available exclusively to Bragg’s customers. Bragg’s modern and flexible omnichannel Player Account Management (Bragg PAM) platform powers multiple leading iCasino and sportsbook brands and is supported by expert in-house managed operational and marketing services. All content delivered via the Bragg Hub, whether exclusive or from Bragg’s large, aggregated games portfolio, is managed from a single back-office and is supported by powerful data analytics tools, as well as Bragg’s Fuze™ player engagement toolset. Bragg is licensed or otherwise certified, approved and operational in multiple regulated iCasino markets globally, including in New Jersey, Pennsylvania, Michigan, Connecticut, Ontario, the United Kingdom, the Netherlands, Germany, Sweden, Spain, Italy, Malta and Colombia.
