Admirals is excited to announce an opening for a Customer support representative (Bulgarian Speaking) role to join our dynamic global team !
Who we are?
Admirals is a pioneering FinTech company renowned for revolutionizing personal finance through cutting-edge technology. Over the past 20 years, we have transformed from an online trading provider to a comprehensive financial ecosystem that prioritizes transparency and accessibility. With a growing team of over 400 professionals across 18 locations worldwide, we are dedicated to delivering exceptional financial solutions to our clients.
Why you should become an Admiral employee?
- Equality and professional development - we believe in fostering a workplace that values employee rights and gender equality. Admirals offers extensive training programs and benefits to support your growth and career advancement.
- Global support to the team - our diverse experiences across various regions allow us to provide you with progressive policies that acknowledge and respect different cultures. We ensure an efficient infrastructure to support you in overcoming daily challenges.
- Our values - we thrive on creativity, innovation, and the collaborative spirit that each member brings to our team.
Your daily activities as a Customer Support Specialist will include:
- Client support (Phone, Chat, Email)
- Checking website content
- Content translations
- Control the pending applications
- Request documents from the clients
- Resolve tasks from the Compliance department
- Retention
- Cross-sell
- Upsell
- Additional tasks from Team Lead
Requirements
- Willingness to work with clients
- Willingness to work in Bulgarian working hours (09-18 BG time)
- English language B2 and higher
- Bulgarian language C1-C2 or native
- PC and MS Office knowledge
- Forex knowledge (would be good to have, but not mandatory)
Skills Required
- Fluent in Bulgarian (C1-C2)
- English language skills (B2 and higher)
- PC and MS Office knowledge
- Willingness to work in Bulgarian working hours (09-18 BG time)
- Forex knowledge (preferred)
What We Do
Welcome to our LinkedIn page. We are Admirals! On the occasion of our 20th anniversary, we took an important step in our ongoing evolution into a full spectrum financial hub, offering a multitude of services and products that make personal finance accessible, transparent and understandable. From trading software to investing, personal Visa cards, social trading and more. Read more about why we rebranded, and why now, here: https://admiralmarkets.com/about-us/admirals-rebranding Follow us to learn more about our upcoming Projects, our People, CSR activities, Sponsorships, Internships, and new Vacancies, as well as the day-to-day life of Admirals. The journey starts now. We have established ourselves as one of the leading brokers globally - offering a wide range of trading and investing-related products & services. Trading will always be a core business but as we take the next steps in growing, we will expand our product range and add different services, transforming into a full spectrum personal finance provider. Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Read more about Risk here: https://admiralmarkets.com/start-trading/documents/risk-disclosure-cysec #WeAreAdmirals
