Customer Support & Sales Agents | 100% Remote EU

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. 

That’s why we’re on the hunt for empathetic, articulate, and sales-driven Customer Support & Sales Agents who are ready to make a real impact.

THE ROLE

This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy.

As a Customer Support & Sales Agent, you’ll be the first human contact for our customers, delivering friendly, helpful service via phone, chat, social media communication, and email. You’ll also conduct phone interviews, offer product recommendations, and drive upsells that genuinely benefit the customer.

This is a full-time role with a fixed schedule:

🕖 10:00 AM – 6:00 PM Eastern European Time, including a 1-hour break (9-hour total availability per day)

🗓️ May include weekends

RESPONSIBILITIES

• Deliver friendly and solution-oriented support via phone, chat, and email

• Conduct structured phone interviews with potential customers to assess needs and recommend products

• Drive upsells by identifying value-aligned opportunities – no pushy tactics here

• Resolve customer issues with calmness, care, and follow-through

• Record feedback and flag trends to help the team improve our services

• Maintain a professional tone that reflects our brand values across all communication channels

• Collaborate cross-functionally to ensure a smooth customer journey from start to finish

SKILLS & EXPERIENCE

1. Fluent or near-native spoken English – clear and professional communication is a must

2. Minimum 1 year of experience in customer support

3. Proven experience in phone-based customer support and upselling

4. Strong emotional intelligence, active listening skills, and the ability to build trust over the phone

5. Comfortable working independently and managing a consistent daily workload

6. Reliable computer and high-speed internet connection

7. Previous remote work experience is a plus

THE RECRUITMENT PROCESS

1. DISC Assessment (10 min)
   Understand your working style and team fit.

2. Introductory Call (15–20 min)
   Get to know each other and align expectations.

3. Role-Related Task
   Showcase your skills with a short assignment.

4. Final Interview (20–30 min)
   Dive deeper into your experience and vision for the role.

5. Reference Check
   Confirm your background and previous experience.

6. Decision & Feedback
   We’ll give you timely feedback regardless of the outcome.

7. Pre-Trial Period (2 weeks, paid)
   Part-time hours to evaluate fit in real-world conditions.

FIXED SERVICE FEE

€800 after taxes, depending on your skills, competencies, and experience.

❕Please note that this role is based on a freelance agreement.

PERKS & BENEFITS

• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.

• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.

• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.

• A budget for your home office setup so you’re comfortable working how you like and where you like.

• Strong company culture and a network of unique individuals that celebrate you.

• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

ELIGIBILITY & LOCATION REQUIREMENTS

❕This role is 100% remote.

At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

• For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.

  This requirement does not apply to part-time roles.

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to lead Foxelli’s growth journey? Apply now!