Plus500 is looking to hire a Customer and Technical Support Representative who will be responsible for the interactions between our company and our customers and will provide more experienced and detailed technical support addressing special escalations, system bugs, customers’ complaints, and more.
The position includes communication with the Support team agents and other internal departments in order to resolve and investigate issues escalated.
This role requires a combination of excellent customer service skills and technical knowledge to address both non-technical and technical queries.
Requirements- High level of written English/Hebrew. Excellent written communication skills.
- Strong customer service orientation with a focus on customer satisfaction.
- Patience and empathy in dealing with customer concerns.
- Strong problem-solving skills and the ability to think critically.
- Basic understanding of technical concepts and the ability to troubleshoot technical issues.
- Efficient multitasking skills to handle multiple customer inquiries simultaneously.
- Ability to collaborate with other team members and departments for issue resolution.
- Ability to apply judgment based on general guidelines.
- Previous experience in similar positions - an advantage.
Skills Required
- High level of written English/Hebrew
- Strong customer service orientation
- Patience and empathy in customer interactions
- Strong problem-solving skills
- Basic understanding of technical concepts
- Efficient multitasking skills
- Ability to collaborate with team members
- Ability to apply judgment based on guidelines
- Previous experience in similar positions
What We Do
Plus500 is a global multi-asset fintech group that offers trading services on CFDs, shares, Futures, and Options on Futures through its proprietary tech-based platforms. The fintech group has a premium listing on the Main Market of the LSE, and is a member of the FTSE 250 index. Plus500’s market leadership is based on a proprietary trading technology that offers trading services to customers around the world. Our customers can use our platforms to trade Over the Counter CFDs and, since 2021, real Shares, as well as Futures, and Options on Futures*. The company also owns Cunningham Commodities LLC, a regulated Futures Commission Merchant, CTS, a technology trading platform provider, in the US, and EZ Invest Securities, Co. a Forex CFD platform in Japan. Plus500 is also the proud sponsor of multiple leading sports teams including BSC Young Boys, and Legia Warsaw, as well as the 6-times NBA winner, the Chicago Bulls. With our diversified product portfolio and operating licenses in the United Kingdom, Australia, Cyprus, Israel, New Zealand, South Africa, Singapore, Seychelles, United Arab Emirates, the United States, Estonia, and Japan, we are able to provide customers with access to more than 2,500 financial instruments across more than 50 countries and in 30 languages. Plus500 is also committed to promoting responsible trading practices, such as providing customers with sophisticated risk management tools to ensure they are able to manage leveraged exposure appropriately, with the aim of protecting any profits and limiting exposure to losses. *Availability subject to regulation. Not all financial instruments are offered by all Plus500 regulated entities. Investments in complex instruments come with a high risk of losing money rapidly. You should consider whether you can afford to take the high risk of losing your money. Go to https://bit.ly/3Ac1Ngc for more information about the risks in trading.
