Key Responsibilities:
- Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
- Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
- Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
- Assist with processing returns, exchanges, and refunds, adhering to company policies.
- Identify recurring issues and suggest process improvements to enhance the customer experience.
- Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.
Requirements:
- 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
- Excellent written communication skills with a professional and empathetic tone.
- Ability to multitask and manage multiple communication channels simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with social media platforms and online chat systems.
- Self-motivated and able to work independently in a remote environment.
- Availability to work full-time, including occasional weekends or holidays if required.
Preferred Qualifications:
- Experience in e-commerce or retail customer support.
- Knowledge of timepieces or a passion for creative and artistic products.
- Familiarity with social media management tools.
What We Offer:
- Flexible remote work environment.
- Opportunities for professional growth and development.
- A supportive and collaborative team culture
Top Skills
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
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