Customer Support Representative

At Aristocrat, we are committed to bringing happiness to life through the power of play. As a global leader in gaming content and technology, we focus on providing world-class experiences for our customers and players worldwide. We promote a culture of innovation, inclusion, and remarkable quality. The Customer Support Representative role is crucial in guaranteeing our operations run efficiently and our customers receive outstanding service. Join us to be part of a passionate team that values collaboration and works toward excellence!

What You'll Do

• Answer calls and respond to email job requests promptly on the Aristocrat service line.

• Build and allocate service jobs in Salesforce to the appropriate field technician within agreed timeframes.

• Schedule and allocate sales-related jobs in coordination with Service managers' calendars.

• Close off all Manual and Task finished jobs daily, ensuring relevant information is captured and communicated to the accurate parties.

• Monitor and report on service calls, open call reports, contract reports, and ad hoc non-contract billing reports as requested.

• Raise purchase orders for the service team when required.

• Develop skills in other Customer Support roles to provide coverage during staff absences or increased workload.

• Assist with general office upkeep, including ordering stock and replenishing supplies.

• Respond to customer queries promptly and update the customer database accurately.

• Ensure all documentation is filed appropriately in customer folders.

• Consistently follow up with customers and report issue statuses.

• Adhere to WHS regulations and demonstrate WHS practices, including reporting and engaging in Aristocrat’s Due Diligence framework.

What We're Looking For

• Proven background in customer support and administration.

• Basic to intermediate experience with Microsoft Office and Salesforce, with adaptability to learn additional software programs.

• Experience working within a team environment.

• Knowledge or experience in gaming machine operations is desirable, though training will be provided.

• Strong people and communication skills, with the ability to liaise across all levels of the organization.

• Ability to develop rapport and constructive working relationships with key collaborators.

• Clear communication of ideas both in written and verbal forms.

• A strong great teammate with professionalism and integrity.

• Ability to collaborate across different functions within the Customer Support team, offering assistance as required.

• Dedication to completing all service support processes in a timely and accurate manner.

• Embrace Aristocrat values and demonstrate them in all engagements.

• Professional personal presentation appropriate to the occasion.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.