You will be responsible for assisting customers with a variety of technical and service-related questions. You'll work closely with our existing support member and use your research and troubleshooting skills to resolve game server issues. Prior experience with tools such as TCAdmin, Pterodactyl, and WHMCS is not required but will be considered a plus.Key Responsibilities:
- Provide timely and accurate customer support via our ticketing system and live chat.
- Troubleshoot technical issues and guide customers in resolving common game server problems, including installing mods or configuring their server.
- Collaborate effectively within your team to share information and best practices.
- Use resources such as online documentation and forums to research solutions to more complex or unfamiliar issues.
Qualifications & Requirements:
- Excellent written English skills
- Ability to work well in a team, collaborating with colleagues and sharing knowledge.
- Excellent customer service and communication skills to maintain positive relations with clients.
- Basic to moderate technical knowledge of Windows and Linux (Debian/Ubuntu) operating systems.
- Experience with TCAdmin and Pterodactyl (not required, but a strong plus).
- Familiarity with WHMCS or similar billing/support systems (also a plus).
- Demonstrated ability to troubleshoot technical issues, particularly in game server environments.
- Ability to use online resources effectively (search engines, forums, documentation) to find solutions.
And for anyone interested, we usually give this as "most common tasks/issues":
- Assisting users with installing and troubleshooting mods for popular game servers, such as Farming Simulator 2025, Counter-Strike 2, Minecraft, and DayZ.
- Investigating server performance or connection issues and providing clear guidance to customers.
- Advising on server configurations to optimize gameplay experiences.
Top Skills
What We Do
PGL is an innovative and independent eSports company. Since 2002, PGL has been running offline events and producing esports related content for a national and international audience.
PGL represents one of the leading European brands in the field of eSports, offering a wide range of services:
• Organize premier TOURNAMENTS and circuits
• Create the optimal eSports ENVIRONMENT for the best teams to compete and engage with fans
• Assure EXPOSURE for teams, players and partners
• Provide HIGH QUALITY content for eSports enthusiasts
• WHITE LABEL solutions for game developers and publishers
Highlighting the beauty of competitive gaming
Capturing the depth and knowledge required to master competitive gaming and the individual skills which create legendary plays have received standing ovations, leaving millions of fans around the world in awe.
Yet for all its beauty, eSports can still be challenging for newcomers. Which is why, for all PGL tournaments, we intend to use an expanded observer team to highlight events and mechanics that may otherwise go unnoticed to both newcomers and seasoned viewers alike.
With this approach, the caster’s commentary will always be complemented by various Picture in Picture or ancillary screens that will highlight all the different elements of competitive gaming without losing focus of the main action
Important business partners of PGL are global brands and organizations such as Telekom, Twitch, HyperX, Asus, Intel, DreamHack, Monster Energy, Nestle, HTC, Dell, Logitech, MTGx, Nvidia.
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