We are seeking a Customer Support Representative to assist our Italian customers with their inquiries and provide an outstanding customer experience. This role involves responding to queries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
• Provide Italian-language support via phone, email, and chat.
• Assist customers with orders, product questions, and general inquiries.
• Document and track customer interactions for service improvement.
• Work closely with internal teams to resolve customer concerns.
• Maintain a positive and professional attitude.
Requirements:
• Strong Italian language skills (spoken and written).
• English proficiency is not required but helpful (you may use translation tools).
• Previous experience in a customer support role is preferred.
• Good problem-solving and multitasking abilities.
• Comfortable working remotely.
What We Offer:
• Competitive Salary – €25 per hour.
• Paid Holidays – Take time off to relax and enjoy.
• Flexible Scheduling – Work on a schedule that suits your lifestyle.
• Tuition Reimbursement – Invest in your professional growth.
• Equipment Provided – We supply all necessary work equipment.
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What We Do
Hikinex is a company that provides scalable business support.
We specialize on supporting growing businesses. Our HIKINEX agents are found, trained, and promoted to effortlessly integrate into businesses of all sizes. in a diverse number of different industries We are passionate about our clients and strive to provide an unrivaled experience. As a result, our employees are highly trained, our services are fully scalable, and our monthly plans are commitment free. We've invest heavily into our clients, and our processes reflect our commitment to their success. Your team at HIKINEX is dedicated to your success.
Client Engagement, Recruiting Services, Sales Support, Marketing Support, & Back-office Support are mostly of the HIKINEX services
