Our Customer Support Representatives are the driving force behind creating exceptional experiences and delivering unparalleled service to our valued customers. Known for their passion, dedication, and commitment to excellence, our representatives consistently go above and beyond to ensure customer satisfaction.
At the heart of our company is a people-first philosophy. We believe that success is built on meaningful connections, whether it’s with customers, colleagues, or within our community. Our dynamic and inclusive team fosters an environment where innovation thrives, collaboration is encouraged, and every individual is empowered to make a difference.
This isn’t just a job—it’s a chance to be part of something bigger. If you’re ready to work hard, dream big, and grow within a company that values your contributions and supports your ambitions, we’re excited to welcome you to the team!
As a Customer Support Representative, You will:
- Enroll new clients through in-person communication and sales presentations
- Drive customer loyalty and customer engagement
- Resolve conflicts and listen to consumers without interrupting
- Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
- Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
- Upsell products to consumers to drive revenue and increase sales profitability
- Communicate customer impact trends and concepts for improvement to sales account managers
We look for Customer Support individuals who can:
- Operate efficiently and productively, both independently and as a team
- Recognize and resolve dilemmas in a timely manner
- Thrive in a competitive team environment
- Have impeccable attention to detail and suburb follow-through skills
- Adapt to a variety of different people and personalities on a daily basis
We prefer:
- A high school degree or GED
- Experience in customer service, retail, sales, or serving
- A flexible schedule
#LI-Onsite
What We Do
Instep Management Group has partnered with one of the nation’s leading communication and television providers. We deliver targeted outreach campaigns, and offer rewards and other incentives to those who invest in the latest telecommunications solutions. Our efforts yield impressive impact, expanding reach fast.
Due to the substantial amount of expertise needed for this campaign, the Instep Management Group training program is designed to teach our associates how to stay ahead of developments in this field. This comprehensive learning system effectively equips team members to spread the word about today’s most advanced technology. We are adding to our team to meet high demand and ensure our continued success.
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