Customer Support Representative

Location:

At Airgas, we RESPECT, HONOR and VALUE diversity.

• Monday thru Friday, daytime hours.

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.

• The Customer Support specialist is responsible for resolving  customer issues, concerns, escalations and inquiries. The support specialist  performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

•  Review and resolve assigned issues and inquiries

• Ensure mandatory Queue coverage

• Cancellations and Rejections

• Assist and Support EspriGas “TMG” customer request

• Ability to assist and manage department mailboxes 

• Serve as communicator between Customer Service and Key Accounts

• Ability to work with Airgas internal associates  across the organization

• Assist with overflow calls

• Rush Deliveries

• Assist with Non-Strategic Return Labels  

• Manage FTO’s

• Order Entry for Esprigas 

• Assist with problem solving for Esprigas 

• Assist with Escalations 

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational and people skills.

• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.  

• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful. 

• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.

• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.     

• Responsiveness, respond promptly to the needs of our internal and external customers.

• Initiative, if a task needs to be done willing to provide above and beyond efforts.

• Stewardship protects and ensures the best interest for the company.

• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.

• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.    

• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and  taking ownership.  

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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