Job Summary:
The Customer Support Specialist will provide dedicated support to Japanese customers and the local Sales team, ensuring a responsive, reliable, and customer-focused experience. The role requires strong written and verbal Japanese communication skills, a high level of customer and sales centricity, and the ability to manage customer requirements from enquiry through resolution.
Key Responsibilities- Act as the primary Customer Service contact for Japanese customers.
- Provide professional customer support through email, phone, and other relevant channels in Japanese and English.
- Manage customer enquiries, orders, quotations, deliveries, product availability, and general service requests.
- Work closely with the Japan Sales team to support customer requirements and business growth.
- Proactively follow up on open customer issues, orders, and requests to ensure timely resolution.
- Coordinate with internal teams including Sales, Operations, Logistics, Purchasing, and Product teams to resolve customer issues.
- Maintain accurate and timely updates in relevant customer and order management systems.
- Identify recurring customer issues and recommend process improvements.
- Handle escalations professionally, taking ownership through to resolution.
- Build strong relationships with customers through responsive and reliable service.
- Support customer retention and business growth by identifying opportunities to improve the overall customer experience.
- Follow APAC Customer Service processes, KPIs, quality standards, and compliance requirements.
- Fluent written and verbal Japanese communication skills – mandatory.
- Strong English communication skills, both written and verbal.
- Strong customer and sales centricity with a genuine focus on customer satisfaction.
- Customer Service, Customer Support, Sales Support, or similar experience.
- Strong communication, coordination, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong ownership and follow-through on customer requests and issues.
- Good working knowledge of Microsoft Office and customer/order management systems.
- Experience supporting customers in the Japanese market.
- Experience in B2B Customer Service or Sales Support.
- Experience in electronics, distribution, technology, or a similar industry.
- Experience working with international or regional teams.
- Customer satisfaction and NPS
- Response and resolution times
- Order and enquiry accuracy
- Service level adherence
- Quality of customer interactions
- Effective partnership with Japan Sales
- Customer retention and support for business growth
The ideal candidate is a highly customer-focused professional who understands the importance of speed, ownership, accuracy, and relationship building. They should be confident communicating with Japanese customers, comfortable partnering with Sales, and willing to take full ownership of customer issues from initial contact through resolution.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Skills Required
- Fluent written and verbal Japanese communication skills
- Strong written and verbal English communication skills
- Customer Service, Customer Support, Sales Support, or similar experience
- Strong customer and sales centricity
- Strong communication, coordination, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong ownership and follow-through on customer requests and issues
- Working knowledge of Microsoft Office and customer/order management systems
- Experience supporting customers in the Japanese market
- B2B Customer Service or Sales Support experience
- Experience in electronics, distribution, technology, or a similar industry
- Experience working with international or regional teams
Avnet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avnet and has not been reviewed or approved by Avnet.
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Retirement Support — A company-funded pension alongside a 401(k) and a discounted employee stock purchase plan establishes strong long-term savings options. Company materials and plan documents underscore active pension funding and tools that help employees model outcomes.
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Leave & Time Off Breadth — Company resources emphasize paid time off, paid holidays, and flexible or hybrid work where roles allow. Benefits guides also outline leave programs, including paid family leave in the U.S.
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Wellbeing & Lifestyle Benefits — A broad well-being platform (THRIVE), EAP counseling, wellness reimbursements, employee discounts, and on-site health offerings extend support beyond core insurance. Development and community programs further contribute to a rounded total rewards experience.
Avnet Insights
What We Do
Avnet is a global electronic components distributor with extensive design, product, marketing and supply chain expertise for customers and suppliers at every stage of the product lifecycle. For the past 100 years, Avnet has helped its customers and suppliers around the world realize the transformative possibilities of technology. Our culture was founded on new ideas and emerging technology. Headquartered in Phoenix, Arizona, Avnet is a leading global technology distributor and solutions provider at the center of the technology value chain. Founded in 1921, we work with suppliers in every major technology segment to serve customers worldwide across a broad range of markets. Whether working on large-scale production or early prototypes, we meet customer needs through individualized, end-to-end service to streamline solutions and improve efficiency for customers worldwide. Headquartered in Phoenix, Arizona, we serve more than 1 million customers in more than 140 countries and partner with global suppliers from almost every technology segment.
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