The Role
Provide timely, empathetic customer support across phone, email, and live chat; give accurate product information; resolve and escalate complaints; document interactions; follow up to ensure satisfaction; collaborate to identify trends and improve service; protect sensitive customer data.
Summary Generated by Built In
Summary:
We are seeking a dedicated and empathetic Customer Support Representative to join our remote team at Emeruwa Poultry Farms Enterprise. This role is central to delivering exceptional customer experiences by providing timely, accurate, and friendly support across multiple channels. The ideal candidate will play a key role in building customer trust, resolving concerns efficiently, and contributing to continuous service improvement. As a vital link between our customers and the company, this position ensures customer satisfaction and loyalty through proactive communication and problem resolution.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide clear and accurate information about our poultry products and services.
- Address and resolve customer complaints with empathy and efficiency, escalating complex issues when needed.
- Document all customer interactions with precision and maintain up-to-date records.
- Follow up with customers to confirm resolution and ensure satisfaction.
- Collaborate with team members to identify trends and improve service delivery.
- Uphold strict confidentiality in handling sensitive customer data.
- Perform additional customer support tasks as assigned.
Skills Required
- Respond to customer inquiries via phone, email, and live chat
- Provide clear and accurate information about poultry products and services
- Address and resolve customer complaints with empathy and escalate complex issues
- Document all customer interactions and maintain up-to-date records
- Follow up with customers to confirm resolution and ensure satisfaction
- Collaborate with team members to identify trends and improve service delivery
- Uphold strict confidentiality in handling sensitive customer data
- Perform additional customer support tasks as assigned
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
.jpg)
