Customer Support Representative

Customer Support Representative

Job Summary
We need a customer-centric Representative to serve as the primary point of contact for our clients. You will resolve inquiries, handle complaints, and guide users through our services.

Key Responsibilities

• Answer incoming customer inquiries via phone, email, and live chat.
• Troubleshoot product or service issues by identifying the root cause.
• Walk customers through portal navigation or basic technical steps.
• Maintain accurate records of customer interactions in our CRM system.
• Escalate complex, unresolved issues to the appropriate internal teams.