The Role
Serve as primary client contact to resolve inquiries and complaints via phone, email, and chat. Troubleshoot issues, guide customers through portals and basic technical steps, log interactions in CRM, and escalate complex problems to internal teams.
Summary Generated by Built In
Customer Support Representative
Job Summary
We need a customer-centric Representative to serve as the primary point of contact for our clients. You will resolve inquiries, handle complaints, and guide users through our services.
Key Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat.
- Troubleshoot product or service issues by identifying the root cause.
- Walk customers through portal navigation or basic technical steps.
- Maintain accurate records of customer interactions in our CRM system.
- Escalate complex, unresolved issues to the appropriate internal teams.
Qualifications
- Proven customer support experience in a fast-paced environment.
- Strong active listening, verbal, and written communication skills.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk)
Skills Required
- Proven customer support experience in a fast-paced environment
- Strong active listening, verbal, and written communication skills
- Familiarity with CRM systems (e.g., Salesforce, Zendesk)
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The Company
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