CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.
This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team.
Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30
Salary: €35,000–€37,500 per annum
Role Overview
As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.
RequirementsEssential
- Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
- Proficiency in using customer support software and tools
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy in handling customer information
- Exceptional time management and organisational abilities
- Robust problem-solving and troubleshooting skills
- Ability to simplify complex technical concepts
- Capability to thrive in a fast-paced environment with high inquiry volumes
- Adaptability to learn new technologies and stay updated on industry developments
- Must be authorised to work in Ireland
- Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays
- Basic understanding of cryptocurrency and blockchain technology
- Experience using cryptocurrency exchanges or wallets
- Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
- KYC/AML experience
- Knowledge of compliance and security protocols related to cryptocurrency
Benefits
- Almost fully remote working
- Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
- Training & development opportunities
Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!
Top Skills
What We Do
Since 2013, we’ve helped more than 600,000 people in Australia and the UK to buy, sell and spend billions of dollars in Bitcoin, Ethereum and more than 60 other cryptocurrencies. We make cryptocurrency accessible to everyone. Cryptocurrency is here to stay. We’re giving people the tools they need to be part of the revolution. CoinJar’s digital currency exchange services are operated in the UK by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, as amended (Firm Reference No. 928767). Don’t invest unless you’re prepared to lose all the money you invest. This is a high‑risk investment and you should not expect to be protected if something goes wrong.
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