NetSolid Investments

Customer Support Representative (English) | BetCare

Posted 5 Days Ago

8 Locations

Remote

1-3 Years Experience

Fintech • Payments • Financial Services

The Role

Customer Support Representative position at BetCare, specializing in multilingual customer care with a focus on sales and customer reactivation strategies. Responsibilities include providing live chat support, addressing inquiries, troubleshooting issues, and ensuring positive customer experiences. Fluent English proficiency required. Fully remote work with opportunities for office attendance in Lviv, Ukraine. Extensive training program and diverse paid time off offered.

Summary Generated by Built In

We are an investment fund - NetSolid Investments founded in Ukraine, our primary focus is SMART—investment.
WHO WE ARE 💫

Hi, we’re BetCare, we’re a partner project of NetSolid Investments!

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
To report on common issues and flag anything urgent.
To approach customers proactively about select promotions.
To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

Be fluent in written and spoken English (this is the official office language).
Be interested in learning about iGaming and increasing your tech knowledge.
Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer).

WHAT WE OFFER 💎

Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
Diverse paid times off.
Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here!