Customer support (Native English speakers)

Posted 9 Days Ago
Be an Early Applicant
Egypt, AL
1-3 Years Experience
Artificial Intelligence • Edtech • Software
The Role
As a Customer Support representative, you will assist students, parents, and teachers by responding to inquiries, troubleshooting technical issues, guiding customers through course selection, and ensuring satisfaction on our e-learning platform.
Summary Generated by Built In

Description

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking dedicated and knowledgeable Customer Support representatives who are native speakers of various languages to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and teachers in their native language. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, providing product information, and ensuring customer satisfaction. This is a fantastic opportunity to contribute to the success of our mission to empower young minds through education and technology.

Responsibilities

  • Respond to customer inquiries and provide support via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to our e-learning platform.
  • Assist customers with onboarding, registration, and payment processes.
  • Provide product information and guide customers through course selection in their native language.
  • Collaborate with other teams to continuously improve our customer support processes.
  • Maintain accurate records of customer interactions and escalate complex issues when needed.
Requirements
  • Proven experience in customer support or a similar role.
  • Native speaker of the specified language(s) with exceptional written and verbal communication skills.
  • Ability to troubleshoot technical issues and provide clear instructions to customers.
  • Strong problem-solving and multitasking abilities.
  • Attention to detail and ability to work in a fast-paced environment.
  • Knowledge of e-learning platforms and basic technical skills.
  • Passion for education and commitment to providing outstanding customer service.
Benefits

Compatible Salary.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities

The Company
1,014 Employees
On-site Workplace
Year Founded: 2018

What We Do

iSchool MENA's #1 online coding platform for students aged 6 to 18 years old, offering 1:1 live coding classes in artificial intelligence, data science, game development, VR, and AR, with thousands of graduates from 20+ countries helping them to start a technology-based career, freelancing, or even launching their own startups.

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