The Role
The Customer Support Manager is responsible for enhancing customer experience, managing service complaints, and ensuring departmental efficiency and profitability.
Summary Generated by Built In
This is a remote position.
We are looking for a Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.
Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.
- Working with potential clients for Canadian Grants application submission process. (CDAP)
Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.
- Flexible hours.
Benefits
- Friendly Environment
- Guaranteed Growth
Skills Required
- Experience in providing support for customer service
- Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
- Excellent understanding of management techniques
- Proficiency in English
- Knowledge of customer service tools, databases, and software at a working level
- Ability to lead and strategize
- Well-developed client-facing and communication abilities
- Advanced multitasking and troubleshooting abilities
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The Company
What We Do
FüdMe App & Web Ordering & Customer engagement platform is a comprehensive and much needed tool for the tech savvy Restaurant operator. This management App is designed to work with your custom self branded restaurant App.
