The Role
As a Customer Support Specialist, you will assist customers through live-chat, troubleshoot issues, and enhance customer experiences with a proactive attitude.
Summary Generated by Built In
Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.
As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
- Support NordVPN customers via live-chat. No phone calls over here!
- Troubleshoot tech issues and help with billing inquiries.
- Make customers happy by resolving their concerns.
- Turn users into fans through top-notch support.
- Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
- Fluency in English.
- Basic know-how of Windows/MacOS.
- Confidence in multitasking and providing technical support.
- A calm, customer-first mindset - even under pressure.
- Positive, proactive, and motivated attitude.
- Ability to work rotating day and evening shifts full-time.
- Ability to work from out office in Lviv.
What You Will Take From Us
- Smooth start in tech with onboarding & mentorship.
- Work with world-known products & smart tools.
- Flexible shifts for students.
- A great office + option to work from home twice a week.
- Fun team, regular events & team building activities.
- Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews.
- Health insurance & plenty of extra perks.
Top Skills
macOS
Windows
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The Company
What We Do
Wow! experiences, progression, and teamwork-driven customer success company making techworld easy ⚡️
We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say.
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