The Role
Provides customer support to an international customer base through phone, email, and chat. Responsibilities include answering inquiries, sharing product information, troubleshooting issues, escalating complex cases, maintaining accurate interaction records, and identifying process improvements. The role requires strong communication, problem-solving, attention to detail, and proficiency with CRM software and Microsoft Office in a fast-paced, multicultural environment.
Summary Generated by Built In
Customer Support - International Business
We are seeking a dedicated Customer Support professional with 1-3 years of experience in the Common Support department to join our International Business team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries from a global customer base.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Providing product information, troubleshooting assistance, and resolving customer issues
- Collaborating with internal teams to escalate complex issues and ensure timely resolution
- Maintaining accurate records of customer interactions and transactions
- Identifying opportunities for process improvement and customer satisfaction
- 1-3 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, multicultural environment
- Strong problem-solving skills and attention to detail
- Proficiency in CRM software and Microsoft Office suite
Skills Required
- 1-3 years of experience in a customer support role
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, multicultural environment
- Strong problem-solving skills and attention to detail
- Proficiency in CRM software and Microsoft Office suite
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The Company
What We Do
Vyapar is the simplest and easy to use Billing, Accounting and Inventory management software. Our Mission is to help business owners manage their accounting and finances hassle free, even if they do not have any prior accounting knowledge. Vyapar makes it easy for every business to become digital: 1 - Keep track of receivables and payable 2 - Manage inventory 3 - Send customised Invoices 3 - View business success reports 4 - Get on time payments with 'Payment Reminders' 5 - Add items quickly with Barcode scanner 6 - Send transaction messages in multiple Languages 7 - Create free online store And so much more ...
