The Role
Support customer service team by responding to inquiries across channels, resolving basic issues and escalating complex ones, maintaining records, supporting order processing and follow-ups, monitoring feedback, preparing reports, and performing administrative duties to ensure customer satisfaction and compliance.
Summary Generated by Built In
Job Summary
The Customer Service Intern will support the Customer Service team in delivering exceptional service to customers by responding to inquiries, resolving basic issues, maintaining accurate records, and ensuring a positive customer experience. This role offers practical exposure to customer relationship management, communication, and service delivery in a professional environment.
Requirements
Key Responsibilities
Respond to customer inquiries via phone, email, social media, or other communication channels.
Assist in resolving customer complaints and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and service requests.
Support order processing, service requests, and follow-up activities.
Provide customers with accurate information about the company's products and services.
Monitor customer feedback and report recurring issues or trends.
Assist in preparing customer service reports and performance metrics.
Support customer engagement and satisfaction initiatives.
Ensure compliance with company policies and customer service standards.
Perform other customer service and administrative duties as assigned.
Skills Required
- Respond to customer inquiries via phone, email, social media, or other channels.
- Assist in resolving customer complaints and escalate complex issues to appropriate teams.
- Maintain accurate records of customer interactions and service requests.
- Support order processing, service requests, and follow-up activities.
- Provide customers with accurate information about the company's products and services.
- Monitor customer feedback and report recurring issues or trends.
- Assist in preparing customer service reports and performance metrics.
- Ensure compliance with company policies and customer service standards.
- Perform other customer service and administrative duties as assigned.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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