Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWhat You'll Do
- Handle inbound customer calls across multiple lines of business, providing timely and professional support.
- Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests.
- Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required.
- Educate consumers on dispute management processes and available resolution options.
- Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations.
- Maintain accurate customer records and ensure the integrity and quality of data within internal systems.
- Adhere to established operational procedures and regulatory requirements, including the Fair Credit Reporting Act (FCRA) and applicable credit reporting regulations.
- Participate in ongoing learning and development activities to maintain industry knowledge and service excellence.
Qualifications
- Graduate degree with 1+ year of inbound customer service experience.
- Excellent verbal and written English communication skills.
- Strong customer focus with a commitment to delivering high-quality service.
- Ability to thrive in a fast-paced, high-volume environment.
- Strong multitasking, time management, and computer navigation skills.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Life at Experian
- Support for every family: Maternity, paternity and adoption leave for all parents, plus subsidised childcare for all employees.
- Care when it matters most: Employee Assistance Program, Mental Health First Aiders, and compassionate and domestic violence leave.
- Flexibility that fits your life: Flexible work arrangements, with generous annual, sick and family care leave.
- A community where you belong: Employee Resource Groups, paid volunteer leave and recognition through our One Experian program.
- Growth at every stage: Career mentoring, Harvard Manage Mentor, Experian University and e-learning platforms.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Graduate degree
- At least 1 year of inbound customer service experience
- Excellent verbal and written English communication skills
- Strong customer focus and commitment to high-quality service
- Ability to work in a fast-paced, high-volume environment
- Strong multitasking and time management skills
- Computer navigation skills
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
