The Role
The Customer Support Executive will handle customer queries via voice calls and emails, ensuring customer satisfaction while maintaining professionalism in US business hours.
Summary Generated by Built In
***Apply only if you have excellent English communication skills and are
from Gujarat as this role requires you to interact with the US
customers/clients. Thank you. ***
JOB Details:
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid
Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)
Work Day / Hours: 5 days week - 45 hours a week
Role type: Permanent/Full time
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid
Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)
Work Day / Hours: 5 days week - 45 hours a week
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
- Excellent English communication skills - Both
verbal and written
- Willingness to work in US shift
- Willingness for long-term association with Peopletree
Initial training of 3-4months will be Compulsory WFO
Responsibilities:
- Maintaining a positive, empathetic and
professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through Voice Calls/Email.
- Communicating and coordinating with colleagues
as necessary.
- Acknowledging and resolving customer
complaints.
- Knowing the workflow inside and out so that
you can answer questions.
- Processing orders, applications, and requests.
- Keeping records of customer interactions,
transactions, comments and complaints.
- Ensure customer satisfaction and provide
professional customer support.
Personality
Attributes:
- Self-motivated worker, that can complete tasks
under minimal supervision
- Team Player
- Should have good logical skills and attention
to detail.
Share
References at:
[email protected]
[email protected]
Follow us on
LinkedIn:
https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
All open
positions @Career Site:
https://people-tree.zohorecruit.com/jobs/Careers
https://people-tree.zohorecruit.com/jobs/Careers
Benefits
Why Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
- Hybrid Working Models
- Paid Leaves
- Gratuity at No-Cost to Employee
- Individual Medical Benefits at No-Cost to
Employee
- Open Work Culture
- Continuous Learning & Growing Work
Environment
- Monthly Fun Activities
- Team Celebrations
- Employee Referral Bonus Policy
- Growing and Dynamic company, focused only on
international business
Skills Required
- Excellent English communication skills - Both verbal and written
- Willingness to work in US shift
- Willingness for long-term association with PeopleTree
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The Company
What We Do
For every beautiful garment People Tree makes, there's an equally beautiful change happening somewhere in the world. When you wear People Tree, you look good and feel good knowing your unique garment was made with respect for people and the planet.
