The Role
Handles customer inquiries, complaints, technical difficulties, and service issues through telephone, email, and WhatsApp. Documents interactions, follows up to confirm resolution, escalates complex matters, and supports initiatives that improve customer satisfaction and retention.
Summary Generated by Built In
Summary
We are seeking a motivated HR Associate to join our dynamic team within the information technology services sector. This entry-level position is designed for individuals eager to launch their careers in human resources while supporting the operational needs of a fast-paced tech environment. The successful candidate will play a vital role in facilitating recruitment processes, managing employee onboarding, and ensuring smooth internal communications. By fostering a positive workplace culture and maintaining efficient administrative workflows, this role contributes directly to the organization's ability to attract and retain top technical talent.
Responsibilities
- Assist in the end-to-end recruitment lifecycle, including scheduling interviews, coordinating with hiring managers, and preparing offer documentation.
- Support new hire orientation and onboarding activities to ensure a seamless integration into the company culture and workflows.
- Maintain accurate and up-to-date employee records and HR databases using Microsoft Office or Google Workspace applications.
- Serve as the first point of contact for employee inquiries, providing professional and empathetic customer service regarding HR policies and procedures.
- Collaborate effectively with cross-functional teams to organize company events, training sessions, and team-building initiatives.
- Utilize strong verbal communication skills to convey information clearly to staff at all levels and represent the HR department professionally.
- Apply emotional intelligence to navigate interpersonal situations with sensitivity and maintain a supportive work environment.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
