The Role
Oversee ERP-driven business operations, including data entry, validation, invoicing, billing, reporting, documentation, and compliance. Coordinate with internal teams to resolve workflow issues, support ERP implementation and customization, improve processes, and guide junior users. The role requires hands-on experience with Zoho applications and Tally, strong analytical and data management skills, leadership, communication, and Excel proficiency.
Summary Generated by Built In
Job Description: Customer Support Executive
Position: Customer Support Executive
Organization: Srisattva Group
CTC: ₹25,000 – ₹30,000 per month
Location: Nungambakkam, Chennai
Experience: 4–5 years
Employment Type: Full-Time
About the Organization:
Srisattva Group is a professional services and consulting organization providing solutions in Accounting & Compliance, ERP/CRM Implementation, Business Process Automation, and Staffing Support. The group partners with startups, SMEs, and enterprise clients to deliver structured, scalable, and value-driven business solutions.
Role Overview:
The Customer Support Executive will oversee ERP-driven operational processes, ensuring efficiency, accuracy, and compliance. The role involves leading ERP-related activities, supporting system improvements, and coordinating with internal teams to streamline business operations.
Key Responsibilities:
- Oversee and manage day-to-day operations using ERP systems
- Ensure accurate data entry, validation, and system updates
- Supervise invoicing, billing, and basic accounting processes through ERP
- Coordinate with cross-functional teams for workflow execution and issue resolution
- Support ERP implementation, customization, and continuous improvement initiatives
- Generate and analyze reports to track operational performance
- Ensure adherence to organizational processes and compliance standards
- Maintain ERP documentation, records, and best practices
- Provide guidance and support to junior team members/users
Required Skills & Competencies:
- 4–5 years of experience in ERP operations/support roles
- Hands-on experience with Zoho applications (Books, CRM, Inventory) and Tally (Tally Prime/ERP)
- Strong analytical and data management skills
- Good leadership, communication, and coordination abilities
- Problem-solving mindset with strong attention to detail
- Proficiency in MS Office, especially Excel.
Qualifications:
- Graduation (B.Sc / BCA / Any Degree or equivalent)
- ERP or Tally certification is an added advantage
Compensation & Benefits:
Salary: ₹25,000 – ₹30,000 per month
- Exposure to ERP implementation and automation projects
- Career growth opportunities in ERP and operations domain
- Collaborative and professional work environment
Job Type: Full-Time:
Work Location: In-person (Nungambakkam, Chennai)
Skills Required
- 4-5 years of experience in ERP operations or support roles
- Hands-on experience with Zoho Books, Zoho CRM, and Zoho Inventory
- Hands-on experience with Tally Prime or Tally ERP
- Strong analytical and data management skills
- Leadership, communication, and coordination abilities
- Problem-solving skills and strong attention to detail
- Proficiency in Microsoft Office, especially Excel
- Graduation in B.Sc, BCA, any degree, or equivalent
- ERP or Tally certification
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The Company
What We Do
Srisattva Group is a professional services organization providing accounting and statutory compliance, ERP implementation, and investment strategy expertise. It partners with businesses to strengthen financial processes, ensure regulatory compliance, and improve operational efficiency. The group also offers broader business-support services, including finance, accounting, HR, tax and legal compliance, recruitment, payroll processing, marketing, and website development. It serves businesses across multiple industries and geographies.
