Adda247

Customer Support Executive

Posted Yesterday

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2 Locations

In-Office or Remote

Entry level

Edtech

The Role

Handle post-purchase customer queries through calls, email, and chat; recommend suitable products virtually; resolve issues; maintain CRM records; meet performance metrics; deliver professional service; and support process improvement initiatives.

Summary Generated by Built In

Designation: Customer Support Executive

Department: Customer Experience

BU: Service Excellence

Location: Lucknow

Why Join Us?

Here is your chance to join a young, energetic team with the vision to transform the education space in India.

Key Responsibility: -

Handle user queries post-purchase through calls, emails, and chat.

Present suitable product solutions virtually and ensure issue resolution.

Maintain accurate customer interaction records using the CRM system.

Achieve and exceed weekly and monthly performance metrics.

Deliver high-quality service and maintain professionalism in all interactions.

Participate in ongoing process improvement initiatives.

Note: This is a complete in-office role (No Work-from-Home option).

Requirements: -

Any Graduate / Post Graduate / MBA (Marketing).

Freshers can apply.

Excellent communication and interpersonal skills (English & Hindi).

Strong customer focus with good convincing and problem-solving ability.

Passion to work in a fast-paced startup environment.

Multi-disciplinary and continuous learning mindset.

Skills Required

Any graduate, postgraduate, or MBA in Marketing
Excellent communication and interpersonal skills in English and Hindi
Customer-focused approach with convincing and problem-solving abilities
Freshers are eligible to apply
Ability to work in a fast-paced startup environment
Multidisciplinary and continuous learning mindset

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The Company

Gurugram, Haryana

1 Employee

Year Founded: 2016

What We Do

Adda247 is India’s largest Vernacular Learning Platform. Backed by marquee investors like Google, WestBridge Capital & Infoedge, Adda247 provides online courses for various exams including Government Job exams, UPSC, IIT JEE, NEET etc in more than 12 Indian languages. Founded by Anil Nagar and Saurabh Bansal in 2016, Adda247 aims to empower every Indian youth by providing them career guidance and quality education. Adda247 caters to approx 80-100 Mn government job aspirants across India, who usually have to put up with the substandard quality of courses provided by the local off-line players in this highly unorganized and fragmented market. The platform offers comprehensive solutions for all learning needs including - Online Live Classes, on-demand video courses, mock tests, E-book etc. Adda247 has one of the largest content repositories consisting of more than 3 million questions, over 50,000 hours of recorded video lectures as well as a state-of-the-art e-books library. Adda247 courses are available in 12 languages - English, Hindi, Tamil, Telugu, Marathi, Bengali, Odia, Punjabi, Gujarati, Assamese, Malayalam and Bhojpuri. Adda247 provides online courses for more than 300 Government Job exams in India including UPSC, State PSCs, Banking, SSC, Teaching, Defense, State Exams. Recently, Adda247 also acquired Study IQ Education to strengthen its offering for UPSC and State PSCs. Adda247 caters to users across India, primarily in Tier III and beyond (BHARAT) as more than 80% users come from smaller places. Since inception, Adda247 has been an outcome focussed company and it has delivered phenomenal results over the years. No wonder, it has the highest share of selections in most of the prominent government exams in India. In a recent survey among the selected students of SBI PO 2019, it was found that a whopping 67% of the successful candidates were from Adda247. Headquartered in Gurgaon, the brand has become one of the biggest and most preferred edtech players.