The Role
Serve as the first point of contact via chat and inbound calls. Respond to customer queries, engage new leads to improve conversions, escalate issues to specialists as needed, and ensure excellent customer experience.
Summary Generated by Built In
This is a remote position.
As an executive in our Customer Experience team, you will be the first point of contact and the face of the company.
1. Answer customer queries over chat and inbound calls promptly. 2. Engage with new leads, engage with them and help in increasing website conversion. 3. Understand customer queries and properly answer them. 4. Understand the customer issues and involve a process specialist or escalate as required. 5. Ensure that the customers have a great experience with us.
Requirements
Education qualification : Any Degree
Preferred location : Bangalore
Skill required : Fluent in Hindi & English
Freshers are welcome
Benefits
CTC : 1-2LPA
Location : Work From Home
Other Benefit : Health Insurance
Skills Required
- Any Degree
- Fluent in Hindi & English
- Preferred location: Bangalore
- Freshers are welcome
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The Company
What We Do
SharePal is a leading Indian rental platform providing access to aspirational lifestyle products. The company offers a wide range of gear for rent, including travel and trekking equipment, photography tools like DSLRs and GoPros, gaming consoles, and riding gear. By focusing on accessibility and affordability, SharePal empowers consumers to experience high-end products through a sustainable 'own less, live more' model.
