- Provide first-line support for trading platforms, managing incidents within SLAs.
- Drive investigations from triage to resolution, ensuring timely issue resolution.
- Monitor alerts and respond proactively to real-time issues.
- Troubleshoot FIX connectivity, order routing, and market data challenges.
- Analyze FIX logs and investigate order/trade activities for accurate resolution.
- Perform operational tasks like order lookups, cancellations, and trade exports.
- Effectively communicate during incidents and manage stakeholder expectations.
- Build and maintain strong relationships with clients and internal teams.
- Stay updated with end-to-end trading workflows for efficient support.
- Support the global shift model with clear and effective handovers.
- 2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
- Experience with FX, Rates, or Credit products is essential.
- Proven FIX API troubleshooting skills are a must.
- Understanding of trading workflows and the trade lifecycle is crucial.
- Exposure to deployment or networking is an advantage.
- A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
- Strong problem-solving and analytical abilities are key.
- Excellent multitasking and prioritization skills, especially in time-sensitive environments.
- Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
- Awareness of AI tools for workflow efficiency is a plus.
Skills Required
- 2-3 years of experience in financial services support (banking, IDB, exchange, or clearing)
- Experience with FX, Rates, or Credit products
- Proven FIX API troubleshooting skills
- Understanding of trading workflows and the trade lifecycle
- Exposure to deployment or networking
- Demonstrated interest in low-level system architecture, infrastructure, networking, and platform internals
- Strong problem-solving and analytical abilities
- Excellent multitasking and prioritization skills in time-sensitive environments
- Proficiency in Microsoft Office tools
- Familiarity with Confluence, Dynamics, Teams, and Salesforce
- Awareness of AI tools for workflow efficiency
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
