Customer Support Engineer
Job Description:
- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly, can accept overtime working and travel request .
- Have initiative to communicate with colleagues and learn from them
- Can accept manager/leader’s arrangement based on company business needs
Educational Level:
- Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
- Knowledge of safety procedures required.
- Sufficient oral and written English level
Personal Skills:
- Off line analysis capability
- Analysis techniques and tools
- Analyzing capability
- Open-minded and communication skills
- Passionate and willing to learn
Note: This link is for experienced hire only. If you are a fresh graduate seeking for our opportunity, please make application through the campus hire link on our official WeChat account 阿斯麦光刻. Thanks a lot for your understanding!
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Top Skills
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.
Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.
Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
.png){kind=logo}
