About Telesign:
Telesign is a global leader in communication and authentication services, providing innovative solutions to secure and streamline online experiences for businesses and individuals. Our cutting-edge technologies empower organizations to protect their users and enhance engagement through robust communication channels.
Key Responsibilities:
- Identify, clarify and resolve customer requirements and specific customer impacting problems.
- Provide professional, useful and complete advice and responses to our customers
- Learn, apply, and articulate Telesign’s products, services and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes
- Drive increased customer satisfaction by exceeding expectations
- Provide responsive support in line with company service levels and proper handling.
- Maintain accurate account information and settings in proprietary systems
- Track and handle issues/alerts and do follow-ups with all stakeholders until the issue has been resolved
- Maintain and expand technical knowledge across Telesign products and services, tools, and processes
- Contribute to technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization
Essential Requirements:
- 2-3 years’ experience in customer facing role
- Minimum High-school level of education
- Fluent English, excellent verbal and written
- Fast Learner
- High level of responsibility
- Team orientated
- Strong problem-solving skills and analytical skills; logical and critical thinking
- Strong Customer care and focus
- Positive attitude and results-driven motivation
- Ability to translate technical knowledge and concepts to non-technical people
- Strong ability to prioritize and multi-task in a fast-paced environment
- Attention to detail
- MS Office package - relevant knowledge
- Ability to work in shifts (24/7 shift schedule)
Preferred Qualifications (Will be treated as an advantage)
- Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python.
- Familiarity with Salesforce ticketing systems (” Service cloud”), Atlassian tools (JIRA, Status Page), ”Kibana”, ”Grafana”, “Confluence
- Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem)
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What We Do
Telesign provides continuous trust to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.
Why Work With Us
We exist to make the digital world a more trustworthy place for everyone. At Telesign, experience has taught us the smallest ideas can have the greatest impact on safety and trust. We believe that individuality is your superpower and we invite you to bring your unique talents to help Telesign innovate, get things done, and defend the digital world.
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