The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.
Product Description
1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet.
- Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
- Work with R&D experts as required to resolve issues in timely way
- Work with R&D on product and process root cause analysis and correction
- Leverage state of the art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team.
You have:
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware or software systems design or test of WDM transmission systems
- Experience with Optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Skills Required
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and coordination skills to work with R&D and customer support teams
- At least 5 years experience in development, test, or technical support of optical communications systems
- Hands-on experience with hardware or software systems design or test of WDM transmission systems
- Experience with optical test equipment including optical test sets and measurement equipment
- MS or PhD in Electrical Engineering, Computer Science, Computer Engineering, or Physics
- Expertise in WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching
- Experience leveraging state-of-the-art AI tools and methodologies for diagnostics and analysis
- Ability to develop automated field data analysis and diagnostic tools
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
