Customer Support Engineer Internship

Reposted 16 Days Ago
Be an Early Applicant
Seville, Andalusia
In-Office
Internship
Information Technology
The Role
Assist the engineering department with technical support for aircraft maintenance issues, while learning about airworthiness repairs and operational risk assessments.
Summary Generated by Built In
Company Description

JOIN ATEXIS! AN ALTEN COMPANY🚀

Who are we?

ATEXIS is a multinational consulting firm specialising in providing engineering support services to clients, including leading companies in the aerospace, defence, naval, railway, energy and industrial sectors.

Job Description

ATEXIS offers direct technical support to the airlines' engineering department in cases of failures reported during aircraft maintenance or operation, proposing specific solutions for each type of issue. Support is provided on remote from ATEXIS facilities in Spain, with secure VPN connection to customer network & tools.

What will you learn?

  • Send confirmation of receipt of the enquiry within 24 hours
  • Meet proposed deadlines according to the criticality of the problem
  • Provide technical support based on approved technical documentation
  • Identify potential downstream impacts on technical documentation
  • Management of airworthiness approved repairs (RDAF)
  • Operational risk assessment (OCC)

Qualifications

Technical skills:
- Knowledge in electrical systems (wiring diagrams,system logics, etc…)
-Be familiar with consulting Mechanical drawings
-Knowledge of Airbus tools such as: AirnavX, TechRequest, SAP, SDM+, etc would be a plus
-Knowledge of Airbus documentation such as: IPC, CMM, TSM, ASM, CCOM would be a plus 
-Knowledge of RDAF process would be a plus
-Understanding of the cabin systems and nomenclature would be a plus (lights, CIDS, Smoke Detection, Emergency Equipment, Slides, Seats)

Soft skills:
-Able to perform under pressure
-Good knowledge of English (very important) - C1 Level expected
-Proactive in solving problems and taking action
-Capable of having a costumer oriented mindset.

Additional Information

What do we offer? 🎁

An international working environment and professional growth 🌍
Flexibility to work between 5-8 hours during our 7-3pm schedule
Competitive remuneration 💰

Top Skills

Airbus Tools
Airnavx
Asm
Ccom
Cmm
Ipc
SAP
Sdm+
Techrequest
Tsm
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The Company
Vitrolles
752 Employees
Year Founded: 2011

What We Do

ATEXIS is an international company of the ALTEN Group, a global leader in engineering and IT services, with headquarters in 30 countries and 57,000 employees worldwide. At ATEXIS, we innovate to enable more sustainable and secure technology for the future of society. We do this by helping our customers with the operations and maintenance of complex systems, such as aircraft, ships or helicopters, from the design phase through to end-of-life or second life. Our goal is to make them more durable, improve their performance and optimise their lifecycle cost. Our customers include major leaders in the Aerospace, Defence, Railway, Naval, Energy and Industrial sectors, to whom we provide services in Technical Documentation, Training (eLearning, Operations and Instruction Manuals), Operations and Maintenance Engineering, such as RAMS (Reliability, Availability, Maintainability and Safety) and ILS (Integrated Logistic Support). Our team, which more than 1,200 employees, is made up of the best experts in the industry from more than 20 locations, including offices in Spain, France and India. At ATEXIS, every day is a new challenge that requires us to have the best talent. That's why we want to count on you! Do you want to work with us? Don't miss out on our vacancies.

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