About The Role:
- Frontline hero for InfinitePay: guide customers from quick questions to complex issues.
- Own outcomes end-to-end: diagnose, resolve, and follow through.
- Turn friction into delight and long-term loyalty.
What You'll Do:
- Support customers across chat, email, and phone with fast, precise responses.
- Troubleshoot deeply; identify root causes and ship fixes/workarounds.
- Retain customers with creative, practical solutions.
- Close the loop: follow-ups and callbacks until 100% resolve
Who You Are:
- Excellent communicator with a customer-first mindset.
- Analytical problem-solver; owns issues to completion.
- Detail-oriented, quick learner of new tools/processes.
- Fluent in Portuguese; comfortable in English for internal comms.
- Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.
- Passionate about AI and its impact on CX.
Location:
- This role is part-time and fully remote.
Interview Process:
- Submit application
- CloudWalk Academy Course + Live Test
- 30-min intro call with a Customer Support Engineer
- Presentation
- Final team interview
Benefits:
- Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical & dental coverage, Wellhub, and various other discounts and perks.
Top Skills
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
