Customer Support Engineer Intern

Reposted One Month Ago
Be an Early Applicant
Hiring Remotely in Taipei, TWN
Remote
Internship
Hardware • Security • Software • Cybersecurity
The Role
Provide technical and operational support for mission-critical IT and radio systems, assisting senior engineers with network/device maintenance, software installations, troubleshooting, and stakeholder communication while being mentored and following procedures to meet service-level metrics.
Summary Generated by Built In
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department Overview
Our Department is providing technical support for the delivery of a major
mission-critical operations system in the development and implementation of
customer applications and company products for the customer’s best
performance and success.
Job Description
  • In this role, you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web, mobile, middleware) in solving complex business and technical challenges.
  • Working in a team environment to provide high quality technical and operational support for mission critical IT and Radio systems. In this role, you are expected to ensure service level and operational key performance measures are met on an ongoing basis.
  • The successful candidate should have a ‘can do’ attitude and be able to think on their feet.
  • Managing legacy and innovative new system solutions, applications and processes. You will be given the opportunity to learn and develop new skills including access to labs and testing facilities.
  • Work in a leading global company with lots of chances to expand your insight in the mission critical, cybersecurity and video security tech field and a variety of career paths.

Your responsibility and expectation included, but not limited to:

  • Follow work instructions, procedures and policies implement and maintain procedures to measure and track service performance and quality
  • Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Service Engineers when necessary
  • Interact with a wide range of technical and non-technical stakeholders
  • Support existing systems and networks (servers, firewall, routers & switches)
  • Software installations (base stations, servers, radios, other devices in systems)
  • Work on network devices (remote/onsite) and assist with network designs
  • Be coached and mentored by senior engineers

Basic Requirements
  • Bachelor Degree in Computer/ IT / Electronics / Engineering or relevant discipline

  • Network, IT and Virtual Machine background

  • Good interpersonal and communication skill

  • Good command of verbal and written English

  • Think different, Move fast


Travel Requirements
None
Relocation Provided
None
Position Type
Intern

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Skills Required

  • Bachelor Degree in Computer, IT, Electronics, Engineering or relevant discipline
  • Network, IT and Virtual Machine background
  • Good interpersonal and communication skill
  • Good command of verbal and written English
  • Ability to follow procedures, work in teams, and adapt quickly (Think different, Move fast)

Motorola Solutions, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions, Inc. and has not been reviewed or approved by Motorola Solutions, Inc..

  • Healthcare Strength — Healthcare coverage is effective from day one with multiple national carrier options and bundled prescription coverage. Offerings also include mental health benefits and Flexible Spending Accounts, with optional pet insurance.
  • Leave & Time Off Breadth — Time off includes generous PTO with 9–10 paid holidays, and many salaried roles use a Flex Time Off or unlimited PTO approach. Paid parental and family leave plus adoption assistance expand support.
  • Retirement Support — Retirement benefits feature a 401(k) with company match and immediate vesting. Additional financial programs like an employee stock purchase plan, performance bonuses, and company equity bolster long-term value.

Motorola Solutions, Inc. Insights

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The Company
HQ: Chicago, IL
21,000 Employees

What We Do

Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.

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