If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.
About CloudWalk:
We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.
We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!
This opportunity is aimed at professionals who identify as people with disabilities (PWD), and we currently have 8 positions available.
The Role:
- You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
What You'll Be Doing:
- Engage with customers through chats, emails, and calls, offering stellar support and solutions.
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- Provide alternative solutions, aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
What You'll Need to Succeed:
- Exceptional communication skills, adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership, treating each situation with responsibility and dedication.
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
Nice To Have:
- Familiarity with programming languages, particularly Ruby || Python
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
What We Offer:
- A chance to grow and learn in a supportive, dynamic environment.
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.
Top Skills
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
