Customer Support Coordinator

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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Customer Support Coordinator will up our cyber game.

This role combines customer relationship management with hands-on project management responsibilities, ensuring the seamless execution of initiatives that enhance customer satisfaction and retention. 

What you’ll be doing.

• Build strong relationships with key client contacts 
• Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong 
• Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients. 
• Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities 
• Demonstrate company value by explaining products and introduce service enhancements and additions
• Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations 
• Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors 
• Additional projects as assigned

What does it take to succeed in this role? 

• An interest in Cyber Security
• Technical knowledge of common Information Security systems and technologies
• Customer focus: willingness to take full ownership of client issues and be "client advocate" internally
• Strong planning, written communication, note taking, and detailed follow-up skills
• Take initiative to solve client issues, identify opportunities, and learn new topics quickly
• Ability and desire to work professionally with a team, or independently, with minimal supervision
• Analytical mindset with problem-solving abilities.
• Customer-centric attitude with a focus on delivering value.

• Bachelor’s degree in business, management, or 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven experience in project management, including the ability to manage timelines, resources, and multiple priorities.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Proficiency in project management tools (e.g., Asana, Trello, or similar) and CRM systems (e.g., Salesforce, HubSpot).
• Ability to work independently and collaboratively in a fast-paced environment

In addition to your technical expertise, we expect respect, opinions, and thoughtful inputs 

How we work.

Our 3 values define how we operate internally as well as externally:

Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.

Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.

Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

Work Arrangement
This is an onsite position based in the United States.
At this time, we are not hiring candidates who require visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on X and LinkedIn to learn more.