About Us:
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.
The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.
About the Opportunity:
The Customer Support Coordinator supports coordinating the shipment of hardware to the customer, communicating customer schedules within TCT, communicating delivery commitments to the customer, and managing the on-time receipt of customer payments. The role will act as backup to the ERP Administrator.
Location: Stuart, FL - Onsite.
Responsibilities:
- Assist with the input of Purchase Order Amendments into the Syteline system.
- Perform weekly closing of Job Orders.
- Maintain Repair order entry into Syteline.
- Log all QF-1 Forms as they are generated and routed to the Business Units; track overdue forms and retrieve those greater than one month.
- Retrieve from the customer and enter respective schedules into Syteline as defined by the Customer Support Manager.
- Perform the accurate invoicing of shipped product on a daily basis.
- Generate and communicate the daily shipment instruction list in accordance with customer requirements.
- Maintain an open action log documenting all activities associated with the collection of outstanding invoices beyond the agreed payment terms.
- Attend customer teleconferences, as assigned by the Customer Support Manager, recording and communicating: 1) all TCT assigned action items 2) date and time of follow-on calls. Additionally, follow-up with Business Units to ensure timely completion of assigned actions.
- Participate in monthly NPI reviews to stay apprised of current program status and communicate any customer concerns.
- File customer communications in applicable job folder as directed by Customer Support Manager.
- Communicate customer shipment commits as required.
- Perform other responsibilities as assigned by the Customer Support Manager.
Required Qualifications:
- High School Diploma or equivalent and a minimum of two (2) years of related experience.
- Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
- Must be able to perform work subject to ITAR/EAR regulations.
Working Conditions
- Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
- Must be able to frequently sit, stand and walk.
- Must be able to lift and carry up to 15 pounds.
- Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor
- Occasional weekend and evening work may be required to accommodate priorities, deadlines, and schedules.
Acknowledgements:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Benefits:
Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.
Equal Opportunity Employer:
Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- High school diploma or equivalent
- Minimum of two years of related experience
- Authorized to work full-time in the United States without current or future employer sponsorship
- Able to perform work subject to ITAR/EAR regulations
Pursuit Aerospace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pursuit Aerospace and has not been reviewed or approved by Pursuit Aerospace.
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Healthcare Strength — Core medical, dental, and vision coverage is offered with first-of-month eligibility, plus HSA funding, a wellness incentive, and access to a care concierge. Company-paid short-term disability and basic life/AD&D add protection beyond the basics.
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Leave & Time Off Breadth — Paid time off and company-paid holidays are part of the package, with some listings highlighting “generous PTO.” Parental leave is referenced in employer profiles, rounding out the time-off menu.
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Retirement Support — A 401(k) with company match is consistently advertised across postings and benefit listings. This provides baseline retirement savings support even when exact match details are not always publicly specified.
Pursuit Aerospace Insights
What We Do
Pursuit Aerospace is a global manufacturer of complex aircraft engine components, specializing in precision-engineered parts and assemblies for commercial and military aerospace through highly integrated processes.
