The Role
Manage contact center operations to convert online leads into sales of genetic tests. Schedule blood collection appointments, provide empathetic customer support, monitor performance metrics, and collaborate with marketing to refine lead-generation and share market insights.
Summary Generated by Built In
Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. With a global presence in 45+ markets and a commitment to empowering individuals to take control of their health, GenePlanet collaborates with over 5,000 medical centers, doctors, and insurance companies.
In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. We are looking for a candidate with strong operational skills and fluency in both English and Lithuanian.
Tasks
Tasks:
* Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
* Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
* Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
* Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
* Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
* Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
* Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.
Requirements
Requirements:
* Sales-oriented mindset with a focus on achieving results.
* At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
* Fluency in English and Lithuanian.
* Medical background is a plus.
* Marketing knowledge is a plus.
* Strong communication skills.
* Excellent organizational and time-management abilities.
* Ability to work independently and as part of a team.
Benefits
Benefits:
* Competitive salary and performance-based bonuses.
* Opportunities for professional growth and development within a leading biotech company.
* A dynamic and supportive work environment.
* The opportunity to work in an international environment.
If you are a motivated and multilingual professional with a passion for sales and customer service, we encourage you to apply!
In this role, you will be pivotal in driving sales through effective phone communication and ensuring a seamless, positive patient experience. You will manage our contact center operations, focusing on converting online leads and providing outstanding support. We are looking for a candidate with strong operational skills and fluency in both English and Lithuanian.
Tasks
Tasks:
* Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
* Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
* Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
* Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
* Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
* Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
* Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.
Requirements
Requirements:
* Sales-oriented mindset with a focus on achieving results.
* At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
* Fluency in English and Lithuanian.
* Medical background is a plus.
* Marketing knowledge is a plus.
* Strong communication skills.
* Excellent organizational and time-management abilities.
* Ability to work independently and as part of a team.
Benefits
Benefits:
* Competitive salary and performance-based bonuses.
* Opportunities for professional growth and development within a leading biotech company.
* A dynamic and supportive work environment.
* The opportunity to work in an international environment.
If you are a motivated and multilingual professional with a passion for sales and customer service, we encourage you to apply!
Skills Required
- Sales-oriented mindset focused on achieving results.
- At least 2 years of experience in sales or customer service, preferably in a contact center environment.
- Fluency in English and Lithuanian.
- Strong operational skills for managing contact center processes.
- Strong communication skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Medical background.
- Marketing knowledge.
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The Company
What We Do
GenePlanet is a leading European provider of innovative healthcare and lifestyle solutions specializing in preventive genetic testing. The company offers a wide range of commercial and clinical DNA tests, including NIPT, cancer screening, and lifestyle tests, designed to empower individuals and assist medical professionals in making informed decisions about health and well-being through personalized genomic analysis.
