In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.
About Us:
Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.
Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe.
Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV.
Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.
About The Role:
The Support Content Management team at Fyul is currently seeking to recruit a Content Specialist.
You will undertake the responsibility of creating and monitoring existing articles in alignment with Fyul's procedures and workflows. In addition, the role involves the preparation of content that accurately represents Fyul’s perspective for our Merchants, internal team and our marketing and product teams.
This extends to the collaborative development of articles on new features with product teams for our Merchants on the Help Center.
You should have exceptional English communication skills and strong interpersonal abilities. Simplifying complex procedures, whilst maintaining attention to detail, would be ideally suited to this role.
By joining our team, you will contribute significantly to the enhancement of our support operations and the provision of an exceptional merchant experience.
Your Daily Tasks Will Entail:
Keep the existing articles up-to-date and reactively edit articles in case there are some changes in CS procedures/workflows
Oversee the active CS templates and make sure they are in alignment with Printify’s and Printful’s TOV
Optimize the user-friendliness of the Knowledge Base
Prepare content requested by CS Agents, Team Leads and Managers
Preparation of written instructions outside of Knowledge Base if requested
Continuously follow the best industry practices of TOV and promote them within the CS Team
Preparation of written content representing CS Team's view/affairs for marketing and product teams if requested
Prepare the weekly Customer Support newsletter in order to ensure that the team is consistently up-to-date
Work together with product teams in preparing Help Center articles on new features
Keep the existing articles up-to-date and reactively edit articles in case of changes in website Ul or other aspect of Printify’s and Printful’s Product
Contribute to regular content review processes to ensure the accuracy and relevance of all materials by identifying and removing outdated information.
Contribute to the continuous improvement of the Printful and Printify chatbot through content optimization and knowledge gap identification and resolution.
Your Qualifications:
Exceptional communication skills, including English fluency
Strong interpersonal skills, with the ability to effectively collaborate in team environments
Keen attention to detail
Ability to break down and simplify complex concepts and procedures
Experience with writing and/or communication roles
The ability to proactively identify blockers and act on opportunities for spreading new knowledge
An open-minded attitude and eagerness to learn more
Efficient time management and organizational skills for daily tasks
Copywriting experience is a plus
Experience with information organization and collaboration tools like Confluence or Coda is a plus
What We Offer:
Be part of a friendly, inclusive, and global team
An opportunity to work remotely or in a modern and welcoming office in Rīga or Tallinn
Flexible working hours (start your day as late as 11 a.m.)
Health insurance
Access to mentorship, internal meetups, and hackathons both on-site and online
Exciting team-building events and parties you’ll never forget!
Free and healthy lunch if you work from the Rīga office
Design and order your own merch using our platforms with employee discount
Apple MacBook laptop as your standard work equipment.
We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.
If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.
Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!
AS Printful Latvia (Reģ. Nr. 40203050078)
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What We Do
Printful is an on-demand printing and fulfillment company that helps brands scale their businesses without inventory risks. We fulfill and ship custom clothing, accessories, and home & living items on demand. Each item is made when someone orders it, and our customers range from ecommerce entrepreneurs with hundreds of orders per year to global brands that need tens of thousands of orders fulfilled every month. We use industry-leading tech to fulfill more than 1 million items every month. Printful has 15 fulfillment centers and partner facilities in the USA, Canada, Europe, Mexico, Japan, Australia, and Brazil
